GunsBet Privacy Policy
At GunsBet, we respect your privacy and are committed to protecting the personal data you share with us. This GunsBet privacy policy explains how we collect, use, store and protect your information when you visit our website, register an account or use our services. By accessing GunsBet casino, you confirm that you have read and understood how we process your data.
Information We Collect
When you create a GunsBet casino account, we collect personal information necessary to verify your identity and provide our services. Our registration process requires accurate and complete details, and we rely on this information to comply with our licensing obligations and anti-fraud procedures.
- We collect your name, date of birth, address, e-mail and phone number during registration
- We gather payment details, including deposit and withdrawal method information
- We record copies of government-issued photo identification, proof of address and proof of payment ownership submitted during verification
- We track your gaming activity, including deposits, withdrawals, bets and bonus usage
- We log technical data such as IP address, device type, browser and locale settings
- We store your communications with our support team, including live chat transcripts and e-mails
Verification and Documents
Our team may request documents to confirm your identity before processing a withdrawal. If the documents you provide are not in Latin or Cyrillic script, we may ask you to complete video verification while holding your identification. We at GunsBet take this step seriously, as it protects both your account and the integrity of our platform.
How We Use Your Information
Our GunsBet platform uses your personal data for several legitimate purposes connected to running our casino and protecting our players.
- We use your data to open, manage and verify your account
- We process deposits and withdrawals through our supported payment methods
- We detect and prevent fraud, money laundering and bonus abuse
- We contact you regarding withdrawal requests, including by phone when required
- We send promotional communications about our welcome bonus, reload offers and tournaments, where you have agreed to receive them
- We analyse gameplay data to improve our game library and user experience
- We comply with our obligations under the Tobique Gaming Commission licence
Marketing Communications
If you opt in to receive marketing messages, we may inform you about offers such as our Wednesday Free Spins, Friday Reload or VIP programme updates. You can withdraw your consent at any time by contacting our support team or adjusting your account preferences. Please note that players from Sweden are not eligible for bonuses, promotions or loyalty point exchanges, and we will not send bonus-related marketing to those accounts.
Legal Basis and Data Retention
We process your data based on the necessity of performing our contract with you, our legitimate interest in preventing fraud, and our legal obligations as a licensed operator. Our Terms and Conditions, together with this privacy policy, form the basis of our relationship with you. We retain your personal data for as long as your account remains active and for a reasonable period afterwards, as required by applicable gaming, financial and anti-money-laundering regulations.
Sharing Your Information
We do not sell your personal data. However, our GunsBet operations require us to share certain information with trusted third parties to run our business effectively.
- We share data with payment providers, including Tronabriz Limited, which processes Paysafe transactions on our behalf
- We share data with identity verification and fraud-prevention services
- We share data with our Alternative Dispute Resolution partner, EGIS, when a dispute arises and resolution is pursued
- We may disclose information to regulators, including the Tobique Gaming Commission, upon lawful request
- We share data with IT service providers who host and maintain our platform
International Transfers
Because our GunsBet casino operates internationally and is owned by Novatrix SRL, registered in Costa Rica, your data may be transferred and processed outside your country of residence. We take appropriate measures to ensure that any such transfer maintains an adequate level of protection for your information.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to remember your preferences, keep you logged in, and understand how you interact with our GunsBet platform. Our cookie practices are described in more detail in our separate cookie policy, which you can review for further information about managing your preferences through your browser settings.
Data Security
We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. Our GunsBet team restricts access to personal information to employees and partners who need it to perform their duties. Despite these safeguards, no method of electronic transmission or storage is completely secure, and we encourage you to also take steps to protect your own account, such as using a strong password and not sharing your login details.
Account Restrictions and VPN Use
We remind you that using a VPN or similar method to disguise your location in order to access our services from a restricted jurisdiction is strictly prohibited. Our GunsBet system monitors account activity, and the use of VPNs may lead to confiscation of winnings, in addition to any other action we deem appropriate under our terms.
Your Rights
Depending on your jurisdiction, you may have a number of rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable law requires us to do so.
- You have the right to request access to the personal data we hold about you
- You have the right to request correction of inaccurate or incomplete information
- You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
- You have the right to object to or restrict certain processing activities
- You have the right to withdraw consent for marketing communications at any time
- You have the right to lodge a complaint with a relevant data protection authority
To exercise any of these rights, you can contact our support team at [email protected], and we will respond to your request within a reasonable timeframe.
Children's Privacy
Our GunsBet services are intended strictly for adults who meet the applicable legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered an account, we will close it and remove the associated data as required.
Restricted Jurisdictions
We do not offer real-money play to residents of certain countries, as listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction in breach of our terms, you acknowledge that we are not obligated to process refunds or withdrawals, and your personal data may still be processed for compliance and record-keeping purposes.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will post the updated version on our website with a new effective date. We encourage you to review this page periodically so that you remain informed about how we protect your information.
Contact Us
If you have any questions about how we collect, use or protect your personal data, our support team is available 24/7 via live chat or e-mail. You can reach us at [email protected], and we will do our best to address your concerns promptly and transparently.